TXU Energy Customer Satisfaction App

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TXU Energy electricity has developed a customer service app for Apple iPads that helps customers pay bills on time and manage their accounts from the convenience of their mobile device.

It allows their customers to:

• Pay bill using existing bank account or credit/debit card.
• Add/change payment options.
• View your current bill.
• Check bill & payment history.
• Schedule payments.
• Update your profile & settings.
• See your electricity usage graph.

Developer: TXU Energy Retail Company LLC, Website: http://www.txu.com/mobileapp

RELATED REPORT: IPAD USE IN THE ENERGY INDUSTRY:
This report examines how tablet PCs – specifically Apple iPads — are affecting the efficiency and profitability of energy industry companies. It shares case studies of iPads being used by energy industry companies internally and through app development as a way to connect with customers, and includes profiles of dozens of iPad apps developed for the energy industry.